Notification Settings – mxHero Help Center

Use Settings › Notifications to choose who receives mxHERO alert emails, which alerts they get, and how often. You can also turn on a monthly usage report. Set this up during deployment so problems such as lost storage access or failed rules reach someone quickly.

Before you begin

You need an Owner or Administrator role in the Admin Dashboard.
Decide which mailbox should receive alerts. A shared IT or helpdesk mailbox works better than one person's address.
Make sure that mailbox accepts mail from noreply@mxhero.com.

How alerts work

mxHERO records a notification whenever something needs attention, for example a storage account that lost access or a rule that failed. Every notification appears in Reports › Notifications for 30 days, whatever you choose here. See Notifications Report.

This page decides which of those notifications are also emailed, as a summary (digest) per hour, day or week.

Each notification has a type and a level. On this page each type is a card, and each level is a row in the card:

Card	Type	Covers
E-mail processing	Email (`MAIL`)	Processing of individual emails: storage errors, rule errors, S/MIME errors, Store in AI errors
Cloud storage handling	Storage (`STORAGE`)	Storage accounts that lost access, malware found in mxHERO Shares
Rules execution	Rule (`RULE`)	Mailbox rule runs and Drag and Drop folders
Platform warnings	Platform (`PLATFORM`)	Directory sync and dataset sync

Row	Level	Meaning
… activity (for example Mail activity)	Information	For your information only
… warnings	Warning	Something partly failed or needs checking
… errors	Error	Something failed; action is usually needed

For every code, its type and level, see Notification Error Codes.

Set up alert emails

Open Settings › Notifications.
In Notification addresses, type an email address and press Enter. Add as many addresses as you need. Remove one with its ×.
Under Email alert preferences, use the switch in each card's header to turn that whole card on or off.
In each card, turn on the levels you want to receive.
For each level you turned on, choose how often to receive the digest: By hour, By day or By week.
Click Save settings.

Important: Notification addresses can't be empty while any alert is on. Saving fails if you turn on an alert without an address.

Recommended starting point

Card	Errors	Warnings	Activity
E-mail processing	On, By hour	On, By day	Off
Cloud storage handling	On, By hour	On, By day	Off
Rules execution	On, By hour	On, By day	Off, or By week to confirm mailbox rule runs
Platform warnings	On, By hour	On, By day	Off

Storage errors deserve fast attention: a storage account that lost access stops uploads until someone re-authorizes it.

What the digest email looks like

From: noreply@mxhero.com
Subject: "mxHERO Service Notifications"
Language: your organization's language (English, Japanese or French), set in Settings › Organization and domains.
Content: the number of notifications in the period, then one line per code and level with its label, type and count. Codes that aren't informational are marked Action required. Each line has a Go to Dashboard link, and View all notifications opens Reports › Notifications.

A digest is sent only when there is at least one notification for that period. Periods use UTC:

Frequency	Covers	Sent
By hour	The previous clock hour	Shortly after each hour
By day	The previous calendar day	Around 00:00 UTC
By week	The 7 days ending Monday 00:00 UTC	Around Monday 00:00 UTC

Monthly usage report

Turn on Monthly usage report to receive a summary of the previous month: emails processed and files uploaded, with charts.

Sent on the 1st of each month, around 00:00 UTC, to the Notification addresses.
From: noreply@mxhero.com, Subject: "mxHERO monthly notification".
The email is in English.
An Open in your browser link shows the same report as a web page.

For the same figures at any time, use Reports › Usage Reports. See Usage Reports.

What this page doesn't control

Some emails go to other people and are configured elsewhere:

Email	Goes to	Configured in
Storage re-authentication request	The owner of the storage account that lost access	Automatic. See Re-authorizing Storage Accounts.
Malware found in your files	The owner of the blocked file	Automatic. See Malware Detection.
Password, link, block, hold and approval messages	Senders, recipients and approvers	The rule, and storage notification templates. See Notification Templates.
Mailbox rule "done" and "error" emails	The Notification Address in the rule	The rule's Target step. See Rule Targets.
Tracking notifications	The sender	The rule's tracking option. See Link Tracking.

Verify

Turn on at least one level with By hour and save.
Check Reports › Notifications for a notification of that type and level in the last hour.
After the next full hour, check that the digest arrives at each notification address. If there were no notifications, no email is sent.

Troubleshooting

Symptom	Cause	Fix
No digest emails arrive	No notifications of the selected types and levels in the period, or the levels are off	Check Reports › Notifications for the same period. Turn on the levels you need.
Digests go to spam or are quarantined	Your mail filter doesn't trust `noreply@mxhero.com`	Allow `noreply@mxhero.com` in your spam and quarantine settings.
Save settings fails	An alert is on but Notification addresses is empty	Add at least one address.
Too many emails	Hourly digests for informational levels	Turn off … activity rows, or change them to By day or By week.
A digest line shows a raw code such as `malware-detected`	Some codes have no friendly label in digests	Expected. See Notification Error Codes.
The page shows a notice about old notification settings	Your organization still uses the previous notification settings	Use the button in the notice to switch to the current settings, then configure them as above.