Notifications Report – mxHero Help Center

Reports › Notifications lists the alerts mxHERO raised for your organization in the last 30 days: storage accounts that lost access, rules that failed, directory syncs with problems, malware found in mxHERO Shares, and more. Check it when something doesn't work as expected, or follow the link from a notification digest email.

Before you begin

You need an Owner or Administrator role in the Admin Dashboard.
Notifications are kept for 30 days. To get them by email, see Notification Settings.

Search notifications

Open Reports › Notifications.
In Search Notifications, set the Date Range (From Date and To Date). The default is the last 7 days.
Choose a Notification Level: All, Information, Warning or Error.
Choose a Notification Type: All, Email, Rule, Platform or Storage.
Click Search.

If nothing matches, the page shows "No notifications were found with the current search criteria."

To have notifications emailed to you, click Receive notifications by email. It opens Settings › Notifications.

Read a notification

Each notification shows:

the date and time;
Level: Information, Warning or Error;
Type: Email, Rule, Platform or Storage;
Id: a unique identifier (quote it when you contact support);
Code: what happened, for example storage_credential_no_access.

Hover over the help icon next to the code to see a Description and a Suggested action.

Code help showing a Description and a Suggested action for store_in_ai_error

Click a notification to expand its details. What you see depends on the type:

Type	Details	Buttons
Rule	Rule Name, Action Type, Target Type, Modified Date, Description, and for mailbox and Drag and Drop rules the account, folder and storage account	Edit Rule
Email	The email the notification is about	Download
Storage	The cloud storage provider and user that lost access	Go to storage accounts
Storage (`malware-detected`)	The file, folder, owner, threat, and how many other files share the content	Link to mxHERO Shares › Malware
Platform	Directory sync details, or for `dataset-sync-failure`: the dataset, the storage account, and the cause	Go to dataset, Go to accounts

Expanded Rule notification with Edit Rule, and an Email error notification with Download

For the meaning of every code and what to do, see Notification Error Codes. The Help link at the top right of the page opens the error codes reference.

Common checks

You see	Do this
`storage_credential_no_access`	Re-authorize the storage account. See Re-authorizing Storage Accounts.
`storage_error`	Find the email in Email Flow Logs with Delivery status With storage errors. See Storage Upload Failures.
`execution_failed` or `execution_unexpected_error`	Use Edit Rule to check the rule, and find the email in Email Flow Logs.
`accounts_and_groups_source_sync_error`	Check the directory connection in Settings › Integrations › Applications.
`malware-detected`	Review the file in mxHERO Shares › Malware. See Malware Detection.
`task_finished_without_error`	Nothing. A mailbox rule run finished successfully.

Verify

After you fix a problem, search again for the same type and level over the following hours. The same code shouldn't appear again for the same account or rule.

Troubleshooting

Symptom	Cause	Fix
A notification you saw earlier is gone	Notifications are kept for 30 days	Use Email Flow Logs (1 year) or User Activity (1 year) for older events.
No notifications at all	Nothing has needed attention, or the date range or filters are too narrow	Set Notification Level and Notification Type to All and widen the dates.
The same `storage_credential_no_access` appears every day	The account still isn't re-authorized. mxHERO repeats it once a day for up to 7 days.	Re-authorize the account, or remove it if it's no longer used.
The code shows "Other notification"	The dashboard doesn't recognize the code	Expand it for details and contact support if it repeats, quoting the Id.