Settings › Billing shows your organization's billing contacts and subscriptions, with the products and number of licenses ordered. Use it to check what your organization has subscribed to and until when. The page is read-only.
Before you begin
- You need an Owner or Administrator user.
- The data comes from mxHERO's billing system. To change contacts, licenses or terms, contact your mxHERO account team or
support@mxhero.com.
View billing information
-
Open Settings › Billing. The page shows a progress bar for a few seconds while it loads.
Review the Contacts and Subscriptions sections, described below.
To see what a subscription includes, click Orders on its row.
Contacts
The people mxHERO contacts about billing.
| Column | Meaning |
|---|---|
| FIRST NAME, LAST NAME | The contact's name |
| The contact's email address | |
| CREDIT CARD | Whether a credit card is on file for this contact (Yes/No) |
Subscriptions
| Column | Meaning |
|---|---|
| STATUS | The subscription's state, for example Activated |
| START DATE, END DATE | The subscription period |
| TERMS (MONTHS) | The length of the term in months |
| Orders | Expands the orders under the subscription |
Each order shows:
| Column | Meaning |
|---|---|
| Start date | When the order started |
| Licences | Number of licenses ordered |
| Feature | The feature code, for example Platform
|
| Product | The product name, for example "mxHero Mail2Cloud Platform - Subscription" |
Verify
The Subscriptions row shows Activated and an END DATE in the future, and the Licences in Orders cover the number of accounts you plan to process.
Troubleshooting
| Symptom | Cause | Fix |
|---|---|---|
| The page stays empty or keeps loading | The billing data couldn't be loaded | Refresh the page. If it stays empty, contact support@mxhero.com. |
| A contact or license count is wrong | The page only displays billing data | Contact your mxHERO account team. |
| Mail from your domain is rejected with "Relay access denied for sender … Please contact mxHERO support." | Your subscription is no longer active | Contact your mxHERO account team, or remove mxHERO from your mail flow. See Removing mxHERO from mail flow. |
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