Managing Held Emails

Your organization can have mxHERO hold some of the emails you send for a short time before they are delivered. This gives you a chance to catch a mistake, such as a wrong recipient or a missing attachment. This page explains the emails you'll get about a held message and what each button does.

How a hold works

1. You send an email as usual.
2. If the email matches your organization's hold rule, mxHERO keeps it for a set time instead of delivering it. Your organization decides which emails are held and for how long.
3. While it's held, you can send it right away, cancel it, or pause it.
4. If you do nothing, what happens when the time runs out depends on your organization's settings:
   • Usually, the email is delivered automatically.
   • If your organization requires you to act, the email is discarded and never sent.

Your notice email tells you which of these applies.

Depending on the rule, mxHERO holds the email for all recipients, or only the copy to the recipients that matched the rule. The other recipients get their copy right away.

Emails you may receive

Your organization chooses which of these you get, and can change the wording.

Note: The button names can be different in your organization. If a button has already been used, or the hold has ended, the page that opens says so, for example "expired".

See your held emails

1. Click ACCESS in the hold notice, or go to https://app.mxhero.com and sign in. See The End User App.

2. Open the Temporary Hold section.

   You'll see your held emails that are still waiting. Other lists may show:

   • Team : held emails from groups or shared mailboxes you belong to. You can act on these too.
   • History : held emails that were already sent, cancelled or expired. Choose a date range to search.

3. Click an email to open it.

   The details show the recipients, the attachments, the status for each recipient, the time the hold ends, and the email's Message-ID.

Send a held email now

Use this when the email is ready to go.

1. Open the held email in the app.
2. Click Send now .

The email is delivered right away. If your organization turned on completion notices, you get one saying the email was released.

Cancel a held email

Use this when you don't want the email delivered, for example because you sent it to the wrong person.

1. Click CANCEL in the hold notice, or open the held email in the app and click Discard .

The email is discarded and isn't delivered to anyone. You can't undo this. To send it after all, send it again from your mail app.

Pause a held email

Use this when you need more time to decide. Your organization may have turned this option off.

1. Open the held email in the app.
2. Click Pause .

The hold is extended to 7 days from when you paused it.

Important: A paused email is not delivered automatically. If you don't click Send now before the extended time runs out, the email is discarded.

Download a held email

You can save a copy of a held email as an .eml file, for example to check its full content or attachments.

1. Open the held email in the app.
2. Click the download button .

The .eml file opens in Outlook, Apple Mail and most other mail apps.

Troubleshooting

Related pages

• The End User App
• Approving emails
• Temporary Hold (administrators)