mxHERO Shares Settings

Use mxHERO Shares › Settings to set up mxHERO Shares for your organization and to control how share links work: the link address, the storage region, how long content is kept, how recipients sign in, and what your users may change on their own shares. You need this page before any rule can store files in mxHERO Shares.

Before you begin

• You need an Owner or Administrator role in the Admin Dashboard.
• mxHERO Shares must be part of your subscription. If the mxHERO Shares menu is missing, contact your mxHERO representative.
• Decide the subdomain and region before you start. Neither can be changed in the dashboard afterwards.

Set up mxHERO Shares (first time)

1. Open mxHERO Shares › Settings.

2. Click Setup.

3. Enter the subdomain. Your links will start with https://{subdomain}.mxherocloud.com. The dashboard suggests the first part of your email domain (for example acme for admin@acme.com).

   • Use only letters, numbers and hyphens, up to 40 characters.
   • The subdomain must be unique across mxHERO.
   • Reserved names such as www, mail, admin, api, app, support, secure, shares and mxhero are rejected.

4. Choose the Data Storage Region: US or JP – Japan.

5. Choose the Retention policy, the Authentication options and the Share settings permissions (described below).

6. Save.

The link address and region are now fixed. The other settings can be changed at any time.

Important: You can't change the subdomain or region in the dashboard after setup. To change the region, contact support@mxhero.com.

Settings reference

Custom domain

Link URL shows your share link address, for example https://acme.mxherocloud.com. It is read-only after setup.

Data Storage Region

Where mxHERO Shares stores and processes your files: US (AWS US East) or JP – Japan (AWS Tokyo). The field is read-only after setup. Organizations set up before region selection existed use US.

Retention policy

A link whose security setting has an expiration (for example 7 days) always uses that expiration. Changing the retention policy affects files uploaded after the change.

Authentication options

Choose how recipients can sign in to open protected links. Tick at least one method in each group.

Keep Send code by email ticked unless you're sure every recipient can use Google or Microsoft. Microsoft sign-in only works for accounts that have an email address set, not just a sign-in name. See Link Types and Security.

Share settings permissions

These options control what users can do to their own shares in the End User App.

Click Set full permission to tick all five permissions at once.

Warning: Allow share deletion lets users permanently delete files from mxHERO Shares. Deleted files can't be recovered, and every link to them stops working.

Shares browser restrictions

Prevent file downloads stops users from downloading files from the Shares file browser in the End User App. Users can still preview files there. This option doesn't change what recipients can do with links.

Change settings

1. Open mxHERO Shares › Settings.
2. Change the options you need.
3. Click Save changes.

Changes can take 5–10 minutes to take effect for users and recipients.

Verify

1. Create or edit a test rule that stores attachments in mxHERO Shares. See Create a Rule.
2. Send a test email with an attachment to an external mailbox you control.
3. Check that the link starts with your Link URL.
4. For an Organization or Authenticated link, open it and check that the sign-in page offers only the methods you ticked.
5. Sign in to the End User App as the sender and check that the share options match the permissions you set.

Troubleshooting

Related pages

• mxHERO Shares Overview
• Link Types and Security
• Recipient Experience
• Malware Detection
• Managing Shared Files